Hotel News
World’s tallest hotel opens in Dubai 2024
The Ciel Tower hotel will soar 365 metres into the sky with 82 floors of luxury suites and serviced residences.
Hotels & Resorts
Accor Announces Global Launch of Its All-Inclusive Collection
Accelerating its expansion in the fast-growing market with a unique platform of multi-branded luxury and premium offers.
Hotel news
Ambitious Plans for Spectacular Scandic Holmenkollen Park
Modernised hotel reopens with 376 rooms and room for 1,200 conference visitors.
Changing of the guard
Peter King
to depart after 11 successful years.
hotel news
Hotel Sustainability Basics Launched at Leading Industry Summit in Manila
Set to drive responsible travel and tourism and to help every hotel address and improve their environmental impact.
hotell news
Scandic to Open Third Hotel in Tromsø
New hotel planned for 2025, with 305 rooms on 12 floors in the new Vervet area.

Global Business Travel’s Landmark Sustainability Study Reveals
What It Will Take to Get to a Greener Future.
Double gold for Austria Center Vienna
at German Stevie Awards
The man, the myth, the legend
Patrick Delaney Honoured With Hall of Fame Award
Travel trade veteran receives 2022 Hall of Fame award at annual AIPCO conference.
Scandic Kiruna
first commercial enterprise to open in new city center.
Convention 2020 survey finds show hypercompetition, technology and changing delegate behaviours

New Business Models, Radical Price Incentives, Deep Personalisation and Onsite Transactions will shape the industry landscape in 2020. Convention 2020 initial survey findings show hypercompetition, technology and changing delegate behaviours are driving industry transformation.

Fast Future Research today launched the findings of the 'Future Meetings Experience' online survey. The research was conducted as part of phase 1 of the Convention 2020 study on the future of meetings, venues and destinations. Fast Future also welcomed the latest platinum sponsors to sign up to the study – Seoul Tourism Organisation, Athens Convention Bureau and Congrex.

The founding sponsors for the study are ICCA – The International Congress and Convention Association, IMEX the leading industry trade show and Fast Future Research. The other platinum sponsors for the study are The Queen Elizabeth II (QEIICC) Conference Centre London, Visit London, Melbourne Convention and Exhibition Centre, Qatar National Convention Centre, and BestCities Global Alliance (Cape Town, Copenhagen, Dubai, Edinburgh, Melbourne, San Juan, Singapore and Vancouver). Kenes are the first gold sponsor. The Technology partners are Meetings:Review and TrendWiki.

A total of 1125 respondents from 76 countries completed the global online survey which ran from November 2009 to January 2010. The key findings of the survey were that:


The Industry Today

• The biggest current barriers to event effectiveness are seen to be the cost of attending, poor organisation and a lack of focus in the design

• The quality of content, interaction, technology and networking were seen to be the main drivers of an effective and exciting event


For events in 2020

• Reasons to Attend - The Quality of Networking (76%) was the biggest single factor that would encourage delegates to attend events, less than 50% cited price as an influencing factor and only 1% said they would not attend live events in 2020.

Meeting Demand - 74% felt their organisation would maintain their investment in live events in 2020, while 46% felt time and cost pressure might deter organisations from sending delegates and 59% felt their organisation would be investing far more in alternatives to live event.

Meeting Supply - 49% said there would be fewer but larger events, while 79% expected a growth in smaller more specialised meetings and 48% thought there would be an explosion in the number of free or very low cost evening only meetings held in low cost venues.

• Business Models - 77% believe events will need to offer strong price based incentives to attract the desired delegates, 60% expect to see a rise in pay as you go / pay per session type models and 76% think there will be far more opportunities to conduct transactions at events.

Event Technology – The most commonly expected developments are ‘Live video streaming to remote participants ‘(75%), ‘A social network before, during and after events’ (70%) and ‘All event content downloaded to our mobile phones’ (64%). Whilst more advanced immersive and experiential technologies were not ranked highly as individual developments, there was strong support for their potential applications when discussed subsequently in scenarios for personalisation.

Personalisation – 79% expect a totally personalised technology experience and 70% felt this individual customisation would extend to areas such as food and seating. 93% believe that technology will enable capture and analysis of every activity, presentation and conversation.

Sustainability – 70% say ethical and environmental factors will continue to influence the decision to attend.

Convention Centre Challenges – The greatest competition to convention centres is expected to come from ‘Schools, universities and colleges’ (63%), ‘Museums, galleries and libraries’ (56%) and ‘Meeting facilities in office buildings’ (50%)

Martin Sirk CEO of ICCA said “The results highlight that demand for live events is expected to hold strong out to 2020, but to attract customers will require significant innovation in meeting formats, business models, organisational capability and the use of technology.”

Carina Bauer CEO of IMEX said “With an expected proliferation of smaller and more specialised events, convention owners and venues will need to develop a range of business models and event funding approaches to succeed in a hypercompetitive environment.”

Rohit Talwar the project director and CEO of Fast Future said “Far greater focus on ‘enabling business’ will be expected – ranging from ensuring the right people are there to facilitating on the spot transactions and proving the return on investment”.

Talwar added that “The next decade promises an uncertain economic climate where optimism and growth will be unevenly distributed across the planet, and where technology will offer an ever wider range of alternatives to live events. The challenge for the industry is to recognise the shifts taking place and embrace the need for innovation in event design and business models and to develop the professional capabilities required to survive and thrive in turbulent times.”

The full report is available for download from where delegates can and also share their views on the future of the industry via the project TrendWiki and sign up to receive regular project updates.


FACTS Survey details:

• The online survey ran from November 2009 to January 2010. It was promoted to the networks of ICCA , IMEX and Fast Future and via a number of events industry groups and social networks

• A total of 1125 respondents from 76 countries completed the survey

• The three largest groups of respondents came from the US (22%), Germany (12%) and the UK (11%)

• The largest regional response came from Europe (59%) followed by North America (23%)

• The majority of respondents (76%) came from one of the sectors of the meetings and events industry.

• 19% of respondents were members of ICCA

• A broad range of industry sectors were represented

• The largest single group of respondents from within the industry were external event organisers and meeting planners (14%)


Convention 2020 is a strategic foresight study. The research programme is designed to take a wide ranging and forward looking perspective on the future of live events, venues and meeting destinations. The objectives are to:

• Help the industry value chain prepare for the future

• Provide key insights on how live meetings could evolve by 2020

• Help meeting owners, managers and designers think about the future customer experience

• Help venues and destinations think about the implications for their strategy

• Suggest emerging strategies, approaches and business models for events, venues and destinations

• Use a highly participative ‘open’ research process to educate and inspire participants


Fast Future Research is a global research and consulting firm that specialises in studying the future of meetings, travel and the leisure industries.


ICCA is one of the world’s leading trade associations for the meetings industry, with 900 member companies and organisations in over 80 countries worldwide and covering all supplier sectors.


IMEX is the leading global trade show for the meetings and events industry which takes place each May in Frankfurt, and organiser of the new IMEX Americas event which will be launched in Las Vegas in October 2011.