news
GDS-movement
Lima celebrates its 486th anniversary
and announces the development of a long-term strategy that will revitalise its tourism and business sector.
UNWTO Yesterday
IATA hints
at vaccination requirement to fly internationally.
Fourth Industrial Revolution
MCI transforms
for the digital age.
latest research
Innovation network
“Future Meeting Space”: digital event on 22 February.
connectivity
Emirates expands its operations
in the Americas in line with increased passenger demand.
PRESSTOPPRESSTOP
IMEX in Frankfurt 2021
is cancelled.
hotel news Sweden
Scandic Arlandastad opens its doors
with Scandinavian XPO international meeting and event center as its neighbors.
hotel news
Built in a former prison
Hotel Kakola boasts a fascinating history.
creative new offering
Hybrid City Alliance
recognises growth in multi-hub meetings and conferences.
World Economic Forum
Special Annual Meeting 2021
to Take Place in Singapore in May.
RSS
rss_icon
Links
World First for Scandic – Checking Out by Mobile at All Hotels

Scandic is the first hotel chain in the world to offer digital check-out at all its hotels. The system was tested in the spring and is now available at all hotels in the chain. With a few simple clicks on their smartphone or computer, guests can quickly pay their room, minibar and restaurant bill when it suits them, gaining a welcome bit of extra time in the morning. Scandic estimates that in the first year it will see half a million digital check-outs. In the following year, Scandic expects to see that number double. This is because the service is so simple to use that it gives guests immediate added value, not least since the people of the Nordic region tend to be so mobile literate.

Over the summer, Scandic conducted a pilot project at Scandic Park in Stockholm, where the new mobile check-out solution was evaluated and finetuned. The pilot project was warmly received and now the mobile check-out system is being rolled out at all Scandic’s hotels. All that is needed to check out with a smartphone is for the guest’s telephone number or email address to be registered at check-in. The night before check-out, guests receive a text message and can check their bill, add purchases from the minibar, update their address details and pay for their stay. The receipt is forwarded by email and the keycard can simply be dropped off at reception on the way out.

“It feels great to be the first to make this move, but the important point is that this is something guests have been waiting for,” said Frank Fiskers, Scandic’s CEO. “Checking out is seen by many guests as the tiresome part of a hotel stay and it is sometimes associated with queues and morning stress. Now we are offering guests a smart shortcut that gives them a more pleasant start to the day. They can check out when it suits them, and some guests will no doubt check out the evening before so they can enjoy a more leisurely breakfast.”

“It’s definitely time for us to give guests added value they appreciate by exploiting the almost infinite possibilities that digital technology now offers,” said Johan Michelson, Vice President Brand & Products at Scandic. “We will continue adding more digital services, and right now we’re looking at check-in and conference booking, although as I said, this is all at an early stage.”