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CWT exceeds 2021 messaging integration targets

CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announced it has reached a key milestone for its messaging solution, with over 1,000 businesses in more than 113 countries now using the service. After an initial 25-client launch in late 2019, CWT signed 300 more to the service across 2020, and over 675 more so far this year. CWT is currently onboarding several hundred clients across India, Brazil, Spain and France.

“We are proud to deliver to the needs of both customers and their travelers, as they turn to new channels for support. Our expanding messaging geographical presence, language capabilities and ensured swift traveler response times are pivotal to exceeding customer satisfaction as travel resumes,” said Niklas Andréen, CWT President & Chief Operating Officer. “Without doubt, messaging has become a key support platform and service tool for our customers and their travelers over the last 18 months.”

Available through myCWT, Microsoft Teams and Facebook Workplace, CWT messaging eliminates the need for customers to use separate applications, call, or email whilst en-route, and is backed by a team of specially trained messaging counselors offering a rapid, customized and efficient response service.

 

Photo: Niklas Andréen, CWT President & Chief Operating Officer.