news
planning for the future
Copenhagen
to host BMX World Championships 2025.
joining forces
Meet in Reykjavík
is now under the umbrella of Promote Iceland.
New knowledge
Brain research
shows added value live events.
Covid-19
BTM World 2020
transitions to virtual.
post-pandemic momentum
Dubai Tourism forms Business Events Stakeholders committee,
host first meeting as industry resumes activity.
hotel news
Scandic expects
occupancy of 30-35 percent for September.
Covid developer
Scandic Hotels
launches the largest network of coworking spaces in the Nordic countries.
planned for 16-17 Sep
Update on GIAF
- New dates set for 5-6 November 2020.
sustainability
Sands Expo and Convention Centre
is now a carbon neutral venue.
positive impact
The Hague webinar
celebrates partnerships and first anniversary of Ottawa MOU.
RSS
rss_icon
Links
Emirates airline refunds over $500m to passengers

EMIRATES airline said it has refunded over $500 million (AED1.9bn) to nearly 650,000 passengers in the last two months, following through on its promise to accelerate Covid-19-related requests from customers, according to Arabian Business Newsletter.

The Dubai carrier announced in April that it would work on increasing its online capabilities to deal with nearly half a million refund requests from customers since the outbreak of the Covid-19 pandemic.

Emirates said in order to meet the initial target of 500,000, it expanded its processing capability from an average of 35,000 requests a month to nearly 200,000, which allowed it to process 30% more. The average refund amounted to AED 2,900 ($789).

“This pandemic is a black swan event no-one expected, impacting travellers and hitting the airline and travel industry hard. At Emirates, weve earned our customerstrust over the years and we value that greatly,” said Adnan Kazim, Emirates chief commercial officer.

“It is tough times for everyone, but we are committed to doing whats right by our customers. Thats why we ring-fenced cash to honour refunds, and invested resources to expedite processing.”

Kazim said Emirates average processing time for refunds has reduced from 90 days to 60, which he expects to improve when there are lower volumes of new requests

“We still have over half a million refund requests to manage, and expect to clear these within the next 2 months,” he revealed.

“Wed like to thank our customers for their patience and trust, and to those who have opted to hold their ticket or rebooked to travel at a later time - we look forward to welcoming you onboard soon.”

 

Photo: Emirates airline still has over 500,000 refund requests to process, according to Adnan Kazim, Emirates chief commercial officer.