Meetings No 28
Intro
The Metaverse: A Digital Reality
Atti Soenarso ponders the emergence of ‘metapresence.’
Cover Story
Carina Bauer
The IMEX Group will enter 2030 much more sustainable and regenerative.
Psychological Meetings
Tears in the Fabric: About Popular Culture and Morality
Hans Gordon on one’s liberties ending only where someone else’s liberties begin.
Radar
Hybrid+: A New Approach to Meeting Experiences
The project aims to build a strong position in hybrid experiences.
White Paper
The Future Role and Purpose of Convention Bureaux
Aims to shape a future vision for national CBs globally, including a visionary roadmap.
Radar
New Arena in Copenhagen for 7,000 Seated Guests
Providing new opportunities to host global events.
The Untact Mode
Korean Cases: Utilising Meeting Technology
The marriage between Korea’s ICT technology and meeting business appears in various forms.
Untact services
Untact: South Korea’s Plan for a Contact-Free Society
There will be an investment in technologies that enable untact services, such as robotics, drones and high-speed internet.
Intermission
Green Ideas
Over the past 75 years, a new environmental canon has emerged.
Radar
Gothenburg Wins International Award for Sustainability Work
Global Destination Sustainability Movement winner for the fifth time in a row.
Transition
Three Trends Bound to Stay Beyond the Pandemic
Opinion: Three interesting trends that we need to capitalise on.
Radar
Glasgow’s Go Greener Toolkit Implements More Sustainable Practices
Aligning conference planning with the UN Sustainable Development Goals.
Structural Change
Berlin Questions: Africa as the Laboratory of the Future
Best-selling novelist Lesley Lokko on architecture, ‘race’ and culture.
Transition
Regaining the Confidence of Associa­tions Key Elements Destinations Cannot Afford to Miss
Opinion: Three key criteria for seducing organisations.
Radar
New Business Unit Strengthens Business Events in Bogota
Consolidates investment and events attraction strategy in a single entity.
Sharma
Why I Write
The titular George Orwell essay makes Robin Sharma examine his own motivations.
Meeting Design
Humanity’s Problem Is a Meeting Problem
Paleolithic emotions, medieval institutions, and god-like technology.
Radar
Villa Copenhagen: A New Hub for Business Events
Honouring the ethos of charming old Europe expressed in Danish architectural heritage.
Regenerative Revolution
Hannuwa: A New Paradigm for Event Management
Supporting the business events industry on a transformative journey.
Kellerman
I Have a Feeling We’re Not in Kansas Anymore
Roger Kellerman on facing a world where old rules no longer apply.
classifieds
news
next-gen platform
mci group
opens a creative technology studio in Brazil.
23,000 participants
Eighteen International Conferences
Selected Seoul to be the Destination.
over 300 programmes
Helsingborg, southern Sweden
invites the world to a 35-day innovation fest with H22 City Expo.
hotel news
Scandic to open
climate-neutral hotel in Sundsvall, Sweden, in 2024.
airline news
China blocks some flights from the U.S. as Covid precautions rise
United canceled flights from San Francisco to Shanghai on six days in late January.
could be 8,000 delegates
The World’s Largest Congress on Allergy
Heads to Prague, Czech Republic.
hotel news
Germany’s first Radisson Collection hotel
opens in the heart of Berlin.
business & meetings
Beijing North Star Convention and Exhibition
and GainingEdge Enter into Strategic Partnership.
flight industry
New “boarding tax” in Belgium
to make tickets up to 10 euros more expensive.
new job
Destinations International
Announces Director of European Engagement.
Links
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Untact: South Korea’s Plan for a Contact-Free Society
  • South Korea’s government wants people to use contactless services in the fight to stop the spread of Covid-19 and to aid economic recovery.
  • Contact-free customer experiences are becoming commonplace, and there’s even a word for it in South Korea: untact.
  • Untact services range from online shopping and ordering food remotely to telehealth.

In a café in Daejeon, a robot barista serves drinks to reduce person-to-person contact between staff and customers.

It’s one example of an innovative solution to the difficulties of social distancing. But even before Covid-19, many kinds of contactless customer experiences became a feature of life in South Korea.

The march of untact services From online shopping and ordering food remotely to chatbots and appointments with virtual doctors, digital technologies have enabled the rise of services that minimise direct human interactions.

Untact is a term initially used by marketers, and untact services are now being deployed in the fight to stop the spread of Covid-19 and to aid the country’s economic recovery.

The Digital New Deal, part of President Moon Jae-in’s $62 billion five-year Korean New Deal stimulus package, outlines plans to prepare for “surging demand for remote services.”

Projects to boost untact industries include:

  • Building 18 smart hospitals for remote healthcare.
  • Providing digital care services for seniors and other vulnerable groups.
  • Helping small and medium-sized businesses set up virtual conferencing and online sales support for small companies.

There will also be an investment in technologies that enable untact services, such as robotics, drones and high-speed internet.

Image iStock.com/imaginima